Advanced Service Training

Cabin crew members are exposed to a number of challenges. To ensure five-star service, culinary expertise is of particular importance, including professional knowledge regarding wine and cheese selection – a staple of excellent onboard service. In addition to in-depth product expertise, during the advanced training, participants also gain an understanding of premium food sales as well as the price-to-performance ratio of different products.

Objective

The cabin crew gains new knowledge and individual skills for their own service work, thereby undergoing both personal and professional development. This helps ensure a sustainably positive customer experience.

Procedure

• One or two-day practical training
• Theory lessons in modern seminar rooms
• Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

• Knowledge of international airlines, the hotel industry, and gastronomy
• Product knowledge about food and drinks
• Security in culinary service and in interacting with customers
• Skilled handling of dishes, glasses, and flatware
• Developing your personal hosting qualities
• Consideration of intercultural differences
• Wine and cheese tasting (also available for other products, such as spirits, classic drinks, seafood, caviar, and much more)

Working as a flight attendant comes with a wide array of physical and mental challenges. Onboard work, stressful situations, climate change, and traveling across time zones all take their toll on crews – both physically and mentally.

Our advanced training in health management takes a practical look at the peculiarities of the flight attendant profession in order to ensure the long-term health of your crews.

Objective

The participants learn individual methods and techniques for strengthening their mindfulness and resilience, thereby maintaining their personal health and performance.

Procedure

• One or two-day practical training
• Theory lessons in modern seminar rooms
• Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other challenging service professions.

Content

• Mindfulness and relaxation techniques
• Stress management
• Ergonomics for working on board
• Nutrition

Service on board is faced with complex challenges, particularly on international flights. Potential language barriers and cultural differences between guests demand diverse communication skills. You need to have important vocabulary and phrases at the ready, and regional and cultural characteristics need to be considered when dealing with international customers.

Our Language Training courses prepare your cabin crew members for international flights and expand or reinforce existing linguistic and intercultural skills.

Objective

Service quality on board is improved through strengthening flight attendants’ practical language skills.

Procedure

• One or two-day practical training
• Theory lessons in modern seminar rooms
• Practical teamwork exercises and individual tasks in our service mock-ups

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

Content

• Small talk and phrases for standard situations
• Board- and service-specific vocabulary
• Dealing with difficult situations
• Cultural characteristics
• Announcements

The demands for communication skills of flight attendants is high and varied. From making common announcements on board, dealing with different cultures and characters to the de-escalation of critical circumstances, all situations must be mastered with confidence.

Our communication training expands and strengthens the communication skills of your cabin crew members for both routine tasks and challenging situations on board and on the ground.

 

Objective

Service quality on board is improved through expanding and strengthening flight attendants’ communication skills.

 

Procedure

• One or two-day practical training
• Theory lessons in modern seminar rooms
• Practical teamwork exercises and individual tasks in the classroom or in our service mock-ups

 

Target Group

This advanced training is primarily geared toward flight attendants, but it can also be adapted for employees in other service professions.

 

Content

• Announcement Training
• Giving and receiving Feedback
• Communicate effectively
• Communication strategies
• Dealing with different characters
• Conflict management
• De-escalation & self-protection
• Presenting & moderating